4.1 GENERAL
This chapter covers installation of energy meters at the premises of consumers of all categories receiving electric power from the FESCO.
The FESCO shall provide the appropriate metering equipment at the cost of the consumer for all types of consumer categories. However, in case of non availability of meter with the FESCO, the consumer may procure the equipment according to the laid down specifications of the DISCO for the metering equipment as per the Grid Code/Distribution Code.
4.2 METER LOCATION
(a) It shall be the responsibility of the consumer to provide a safe and accessible location to the FESCO for the installation of the metering equipment at his premises.
(b) The meters shall be installed at a reasonable height from the ground level or at a level from where the meter reading is possible without using climbing devices.
(c) For multi-occupancy buildings, the metering equipment of all the consumers residing in that building shall be installed at one location at the boundary of the building.
(d) The DISCO shall have the right at any time to change the place and position of the metering equipment to conform with the provision of the Schedule of Tariffs in force from time to time and Consumer Eligibility Criteria, 2003.
(e) Should the consumer at any time requires the metering equipment to be shifted to another place or position within the same premises, he shall give not less than 7 days notice to the DISCO, giving reasons also. The DISCO after its satisfaction may shift the metering equipment upon receipt of such a request upon deposit of such shifting charges by the consumer as demanded through a demand notice by the DISCO.
4.3 METER INSTALLATION
(a) The DISCO shall make its best endeavor to install the meters in accordance with the latest industry standards and workmanship.
(b) All meters shall be installed on a non flammable board in a true vertical position in a manner that will prevent water from entering the meters or meter cabinets.
(c) When metering equipment is installed in a multiple-occupancy building (two or more occupants), the meter connection devices shall be labeled, tagged, or stenciled showing the complete address and location of the area served such as the apartment, office, or store in the building and account no of the consumer for which the metering equipment is being installed.
(d) Conduit or wire connections to a meter connection device other than that for a single-phase 230 Volt self-contained meter shall be made below the meter terminal block.
(e) The metering equipment shall be installed with permanent attachment to a rigid, vibration-free wall or structure. When such facilities are installed indoors, the consumer shall provide and install a mounting board in accordance with the FESCO specifications.
(f) In the case of multiple-position or grouped meter connections, conductors from the source of supply shall be continuous to the last meter and connected to the meter connection terminals in accordance with the FESCO requirements.
4.4 Meter Replacement
(a) In case of replacement of a meter, the consumer’s account shall not be liable to any adjustment on the basis of any discrepancy detected in the impugned metering equipment where the discrepancy is not attributable to any act or omission of the consumer.
(b) Should the FESCO at any time, doubt the accuracy of any metering equipment, the DISCO may after informing the consumer, install another duly calibrated and tested metering equipment (check metering equipment) in series with the impugned metering equipment to determine the difference in consumption or maximum demand recorded by the check metering equipment and that recorded by the impugned metering equipment during a fixed period. If on such comparative test being made the impugned metering equipment should prove to be incorrect, the impugned metering equipment shall be removed from the premises with the written consent of the consumer, and the DISCO in the absence of any interference or alteration in the mechanism of the impugned metering equipment being detected by the DISCO , shall install a “correct meter” without any further delay.
(c) Where it is not possible for the DISCO to install check metering equipment of appropriate capacity (due to non availability of such equipment or otherwise) in series with the impugned metering equipment, to check the accuracy of the impugned metering equipment as described above, the DISCO shall, after informing(in writing) the consumer, test the accuracy of the impugned metering equipment at site by means of Rotary Sub-Standard or digital power analyzer. If on such test being made, the impugned metering equipment should prove to be in-correct, the impugned metering equipment shall be removed and immediately replaced with a correct meter. The impugned metering equipment shall be removed upon settlement/payment of assessed amount. In case if a correct meter is not available then the multiplying factor shall be charged accordingly till the replacement with correct meter.
(d) Where a consumer is not satisfied with the accuracy of the meter, he may inform the DISCO of his desire for the said metering apparatus be checked at site in his presence. Upon receiving such a request, the DISCO will issue a demand notice as meter challenge fees for the checking of the said meter and will check the accuracy of the said meter within SEVEN working days from the date of receipt of payment of such challenge fee by installing a duly calibrated check meter in series with the impugned meter or in the absence of a check meter, through a Rotary Sub Standard or digital power analyser accompanied by an engineer of the DISCO’s metering and testing laboratory. If upon checking the meter is found to be recording beyond the permissible limits, the meter shall be changed
immediately and due credit be given for excessive units charged by DISCO w.e.f date of request filed by the consumer with FESCO.
(e) The charging of consumers on the basis of defective code, where the meter has become defective and is not recording the actual consumption will not be more than TWO billing cycles. The basis of charging will be 100% of the consumption recorded in the same month of previous year or average of the last 11 months which ever is higher. Only Authorized employee of the DISCO will have the power to declare a meter defective. However the consumer has a right to challenge the defective status of the energy meter and the DISCO will get the meter checked at site with a check meter or a Rotary Sub Standard or digital power analyzer accompanied, by an engineer of the metering and testing laboratory free of cost.
Where any consumer gives a notice in writing to the DISCO and informs of having requested the Electric Inspector/(POI) to check the accuracy of the DISCO’s metering equipment installed at his premises or the status of the meter regarding it being defective or otherwise, the DISCO shall not remove or take off the impugned metering equipment from the consumer’s premises until the Electric Inspector has conducted a test of the impugned metering equipment at site, in the presence of DISCO’s authorized representative, by means of a duly calibrated check meter installed in series with the impugned meter or through a Rotary Sub Standard or digital power analyzer and has given the result of his test.
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